Yext is a data management tool designed to track your business' location-related information on multiple directories. This article will take you through connecting to your Text account.

Section Links

Adding the Integration Data Network

Connecting Advertiser-Specific Integration Data to a NinjaCat Account

Troubleshooting Guide

Adding the Integration Data Network

1. Go to the Setup Settings

2. Follow the instructions in the article How to Connect a Direct Data Network Connection to begin the process of making the Network connection

3. As in step "7" in the above, linked article you will be presented with a pop-up window to authenticate with the required credentials and also allow the appropriate permissions

NinjaNote: In some cases, there are programmatic ways to find the requested credentials. Ultimately you may have to contact the data source provider to obtain the credentials. We try to advise or help direct you to the credentials when we can.

Click the "Add Network" button near the bottom right

NinjaNote: Our Yext network currently does not require you to enter your API Token. Though knowing how to find it can be helpful. To find your Yext API token, you can follow the steps on this support article from Yext's support page: https://developer.yext.com/docs

Connecting Advertiser Specific Integration Data to a NinjaCat Account

1. Follow the instructions in the article How To Add a Single Data Connection to a NinjaCat Account to begin the process of making the client-specific data connection

2. Fill in the required fields on the Connect Data Source page by using the provided drop-down menus or by typing in the requested credentials or information

Click "Connect" near the bottom right

NinjaNote: If you need to connect multiple instances of the same data source to one account follow the steps in the article How To Add Multiple Instances of a Single Data Source

Troubleshooting Guide

Please review the following troubleshooting recommendations before submitting a ticket or booking a call with our Customer Advocacy Team for a Yext data-related issue. If your issue persists after reviewing, then feel free to reach out.

Possible Outcomes

You are getting a “No Data Was Returned” for the last month or two:

When we fetch data, we make a call to GET https://api.yextapis.com/v2/accounts/{accountId}/analytics/maxdates. This fetches the completed date for Listings and Bing metrics, or the date when all the data has been resolved. If the response for these dates is before the data you requested, then the data is unreliable due to data lag (see data lag table below).

Additionally, you can log into your Yext account to view Yext API docs here as well as see your max date information within your Yext Dashboard.

Also, any publisher-specific delays from YEXT are also added to the publisher status board , so you can view which publishers are experiencing additional delays to a particular completed date.

The data lag posted by Yext is as follows:

*Disclaimer from Yext: Google Search Keywords data is aggregated monthly, meaning that Google does not return data for a given month until that month has ended. So a delay won’t begin until the start of a new month. The expected delay is by the fifth day of the new month.

Recommended Actions

1. Verify Data Lag: Check if the lag is within the acceptable range posted by Yext.

2. Check Complete Dates: Ensure that the Complete Dates within the Yext dashboard match the standardMaxDate and bingMaxDate fields.

3. Escalation: If the Complete Dates do not match up, recommend that the customer escalate the issue to their Yext representative.

Conclusion

Due to the data lag from Yext, it is likely that the data for the last month or two has not yet been fully processed and made available. Verify the data lag details and complete dates to confirm this, and escalate to Yext support if necessary.

• Check out the following article for a complete list of Yext Dimensions and Metrics