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The Agency NinjaTrack Hub Page

Once you've purchased call tracking numbers and started using them for multiple accounts, how do you; monitor, manage data for, and keep up with the progress of that call tracking all from one place? NinjaCat's answer is the Agency NinjaTrack Hub Page. The Agency NinjaTrack Hub Page is a single area where you can view and edit details for call tracking numbers across accounts. This article is a guide to what you will see in the Agency NinjaTrack Hub Page.

 

Section Links

Accessing the Agency NinjaTrack Hub Page

Agency NinjaTrack Hub Guide

Feature Buttons

Tracking Number Details

Tracking Number Action Menu

 

Accessing the Agency NinjaTrack Hub Page

1. Go to the Setup Settings

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2. Click on "NinjaTrack" in the Setup Sub-navigation

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Agency NinjaTrack Hub Guide

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1. Feature Buttons

2. Tracking Number Details Table

3. Tracking Number Action Menu

 

Feature Buttons

(Links lead to articles further explaining the use of each section)

 

Tracking Number Details Table

1. Type some descriptive information about one or a group of tracking phone numbers into the field labeled "Search

2. Click on the "Filter" button next to the Search field to filter the list by the information typed into the Search field

3. Click on certain column headers to sort the table by the data contained in the column under it

  • Account
  • Tracking Number
  • Destination Number
  • Tracking Source
  • Renewal Date 

4. Stats Column - Displays the number of views of the phone number display website, the number of calls, and the date of the last call

 

Tracking Number Action Menu

(Links lead to articles further explaining the use of each section)

1. Click on the "Action" button under "Manage" next to each tracking number in the table to display the configuration options

  • Manage Number - Leads to Advanced Settings for desired tracking phone number
  • Call Data - Leads to a call data digest. In the digest;CD1.png
    • the date range of the digest can be adjusted
    • the data can be copied, exported to CSV or Excel, filtered, and sorted
    • call status can be viewed - statuses available:
      • completed - call successfully dialed, forwarded, answered by a person, an IVR (interactive voice response), or sent to voicemail
      • no-answer - call forwarded successfully, but the call was not answered or the client hung up before they reached a person or voicemail
      • busy - call destination busy after the attempt at placing a call
      • failed - call not completed due to an intermittent or consistent technical issue (the most common reason for a consistently failed status is that the destination number is not valid or is inactive/disconnected)
    • Call recordings can be listened to by clicking "Listen" under the Recording header
    • Notes, Ratings, and Tags can be added to calls by clicking on "Edit Details" under the Details header
  • Dynamic Number Scripts - Displays Dynamic Number Insertion (DNI) Scripts
  • Cancel Number - Deletes Tracking Phone Number
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