From time to time your may need to reset the password of one of your dashboard users, temporarily suspend their access, or delete their user entirely. NinjaCat offers you ways to accomplish all of those things under the Account Settings. This article will guide you through how to reset a dashboard user's password, temporarily suspend a dashboard user's access, and delete a dashboard user.
NinjaNote: To access the options of NinjaCat shown in this article your account must have a User Role that includes the permission "Manage Accounts". To change your permissions, please contact a NinjaCat admin from your team.
Section Links
Reseting a Dashboard User's Password
Reseting a Dashboard User's Password
1. Click on "Accounts" in the top navigation
2. Click on the desired Account from the account list
3. Click on the "Settings" button near the top right of the page
4. Click on the "Users" tab under the Account Settings
5. Select the desired user from the Users List
6. Click "Reset Password" near the top right of the page
7. Enter new password in the field
8. Click on the "Change Password" button under the Enter new password field
Suspending a Dashboard User
1. Click on "Accounts" in the top navigation
2. Click on the desired Account from the account list3. Click on the "Settings" button near the top right of the page4. Click on the "Users" tab under the Account Settings5. Select the desired user from the Users List
6. Click on "Suspend User" near the top right of the page
NinjaNote: After clicking on "Suspend User" near the top right of the page no confirmation step is needed. The Suspend User text and icon will change to the "Activate User" text and icon and you may leave this page by any method presented. Click on the now visible "Activate User" text to bring the user back to active status.
Deleting a Dashboard User
1. Click on "Accounts" in the top navigation
2. Click on the desired Account from the account list3. Click on the "Settings" button near the top right of the page4. Click on the "Users" tab under the Account Settings5. Select the desired user from the Users List
6. Click on "Delete User" near the top center of the page
<<< Giving a Customer Access to a Dashboard Giving a Customer Access to Multiple Accounts >>>