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Resetting a User's Password

Now and again, you may be asked to reset a user's password.  Resetting a User's password (as opposed to a user changing their own password or a user resetting their own password) is an admin task that a NinjaCat admin user may have to perform. This guide will walk you through how to locate a user and reset their password.

NinjaNote: To access the options of NinjaCat shown in this article your account must have a User Role that includes the permission "Manage Users". To change your permissions, please contact a NinjaCat admin from your team.

 

1. Go to the Setup Settings

2. Click on "Users" from the Setup sub-navigation bar

User_Roles_1.png

3. Click on the desired user from the Users list

User_Roles_5.png

4. Click on the "Reset Password" button near the top right of the page

Reseting_User_Password_1.png 

 5. Fill in the Enter New Password field

Reseting_User_Password_2.png

NinjaNote: Click the "Eyeball" button to the right of the field to toggle a decrypted, or encrypted view of the text you're typing in the Enter New Password field 

6. Click the "Change Password" button near the bottom left

 <<< Adding a New User                                                                          How to Reset Your Password >>>

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