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Customizing Intelligent Data Warehouse Refresh Times

NinjaCat provides the ability for you to customize the hour of day our Intelligent Data Warehouse refreshes the stored data for an attached network connection. These settings can be customized at the agency, account, or mapping level helping you ensure up-to-date data is being pulled into NinjaCat. This article will cover how to customize these settings, as well as expected behavior for changes to the refresh hour.

Important to Know

  • The Intelligent Data Warehouse only pulls data up-to the previous day. Customizing the hour of the day NinjaCat refreshes this data only changes what time the request to the network is made.
  • Unless customized by you the Intelligent Data Warehouse will refresh data daily at the default time for each network. For a list of all the default refresh times by network check out the article Intelligent Data Warehouse FAQ
  • Changes to the hour of day the Intelligent Data Warehouse refreshes network data will take effect the following day after 12:00 am Eastern Time (ET)

Account Specific Network Settings

Use this option to override the default time the Intelligent Data Warehouse refreshes the network data for an individual Account profile in NinjaCat. The times shown in these override settings use the timezone of the Account's settings found under the Localization tab.

  1. In the Account Command Center click on the Network you would like to customize from the list on the Data Sources card.Account_Example_1.png
  2. Click on the Advanced tab from the account network options.Account_Example_2.png
  3. Click on the Refresh Hour dropdown menu and make a selection. Account_Example_3.png
  4. Click the blue Save Settings button near the bottom left corner to apply the new settings.

 

Agency Wide Network Settings

Use this option to override the default time the Intelligent Data Warehouse refreshes the data for a network across your agency in NinjaCat. The times shown in these override settings use the timezone set in your Agency's Settings under the Defaults tab.

  1. Under your agency Setup options click on the network you want to customize from the Data Sources list. Agency_Example_1.png
  2. From the network options click on the Refresh Hour dropdown menu and make a selection. Agency_Example_2.png
  3. Click the blue Save Network button near the bottom left corner to apply the new settings.

Mapping Specific Settings

For networks like Google Sheets, SQL, and others that use custom mappings to specify what data comes into NinjaCat, use this option to override the default time the Intelligent Data Warehouse refreshes the data for a specific mapping under that network. The times shown in these override settings use the timezone set in your Agency's Settings under the Defaults tab.

  1. Under your agency Setup options click on the network you want to customize the mapping settings for from the Data Sources list. Mapping_Example_1.png
  2. From the Network Settings click on "Edit Mapping" near the top right corner. Mapping_Example_2.png
  3. Click on the mapping you want to customize from the Mapping List. Mapping_Example_3.png
  4. From the mapping settings click on the Advanced tab. Mapping_Example_4.png
  5. Click on the Refresh Hour dropdown menu and make a selection. Mapping_Example_5.png
  6. Click the blue Save button near the bottom left corner to apply the new settings.

Networks Without Refresh Hour Option

The following networks do not have the same refresh hour customization options previously mentioned in this article. This is due to the unique way these data networks provide data to NinjaCat. In certain cases where specified the network has custom refresh options available in NinjaCat.

  • Email (refreshes when the data is processed after the email is received by NinjaCat)
  • FTP (refreshes when specified in the FTP settings)
  • Zapier
  • Call Tracking Networks (excluding WhatConverts)
    • NinjaTrack
    • Marchex
    • CallRail
    • Rumeasure
    • IfByPhone
    • Mongoose
    • CallSource
    • CallTrackingMetrics
    • Century Interactive
    • Navis
    • LogMyCalls
    • Response Tap
    • MatchCraft
    • Infinity
    • CallCap
    • Invoca

 

 

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