NinjaCat Release: Week of 4/1/2024

What's New for the week of April 1st, 2024?

Google My Business Question and Answer Endpoint, Search Terms Breakdown, and Location Dimensions

We’re excited to announce that we now integrate with Google My Business Question & Answer endpoint. This endpoint allows users to report on the Question and Answer related dimensions from customer’s business listings. In addition, we now support Location-related dimensions. Finally, we now support Search Terms Breakdown dimensions for GMB.

Facebook Ads Advantage+ Ad Type Supported!

We’re excited to announce that we now support Advantage+ ads within Facebook Ads! This importantly means that, if you are trying to report on Advantage+ ads, you will need to revoke and reauthenticate your Facebook token. After you do this, the ads should start working automatically.

CoPilot Feedback Mechanism

We've added a way for our users to leave feedback about CoPilot within the chat experience! This will help us gather way more feedback, directly from our customers while they're in the middle of using CoPilot. This way, we can assess success on a more qualitative level and learn more quickly. The user has a few options to provide feedback:
-Positive or negative sentiment (thumbs up / down icons)
-Single-click categories of negative feedback (which we can continue to customize/change over time)
-An open form to submit some custom commentary
Feedback is given on a 'run' of messages which is a consecutive chain of messages from the AI, where the feedback option appears on the last message in the chain.