Name |
Aggregates To |
Description |
Agent Email |
|
Email of the agent involved in the call |
Answered |
|
Whether the call was answered (true) or not answered (false). |
Business Phone Number |
|
The phone number of the person or business who answered the call from the dialed tracking number. |
Call Highlights |
|
Highlights from the call |
Call Summary |
|
Summary of the call |
Call Type |
Call Status |
The type of call. One of abandoned, answered, in_progress, missed, outbound, voicemail, or voicemail_transcription. |
Campaign |
Campaign Name |
The name of the campaign the call belongs to. |
Company Id |
|
The string id of the company the call belongs to. |
Company Name |
|
The name of the company the source belongs to. |
Company Time Zone |
|
The configure time zone of the company in CallRail. |
Created At |
|
The date and time the call was created in the current timezone (ISO 8601 format) with an offset. |
Customer City |
City |
The customer’s city, based on the original assigned location of their phone number. |
Customer Country |
|
The customer’s country, based on the area code of their phone number. |
Customer Name |
Caller Name |
The customer’s name, as reported by Caller ID. |
Customer Phone Number |
Caller Number |
The customer’s phone number (in E.164 format). |
Customer State |
|
The 2-character abbreviation for the customer’s state, based on the original assigned location of their phone number. |
Device Type |
|
Either mobile or desktop, available for calls placed to Website (Session) trackers. |
Direction |
|
Whether the call was inbound (from a customer to you) or outbound (from you to a customer). |
Fbclid |
|
Fbclid parameter |
First Call |
|
Whether or not the call is the caller’s first call to this company. |
Formatted Business Phone Number |
|
The phone number of the person or business who answered the call from the dialed tracking number, formatted for display. |
Formatted Call Type |
|
The type of call, formatted for display. |
Formatted Customer Location |
|
The customer’s city and state formatted for display. |
Formatted Customer Name |
|
The customer’s name with certain values stylized for display. |
Formatted Customer Name Or Phone Number |
|
The name or phone number of the customer as reported by Caller ID, formatted for display. |
Formatted Customer Phone Number |
|
The customer’s phone number formatted for display. |
Formatted Duration |
|
The duration of the call formatted for display. |
Formatted Tracking Phone Number |
|
The business’ tracking phone number for this call formatted for display. |
Formatted Tracking Source |
|
The name of the call source formatted for display. |
Formatted Value |
|
The value of the call assigned via the CallRail dashboard, formatted as currency or “–” if not set. |
Ga |
|
GA parameter |
Gclid |
|
Gclid parameter |
Good Lead Call Id |
|
If provided, the id of the call that was originally scored as a good lead. |
Good Lead Call Time |
|
If provided, the time of the call that was originally scored as a good lead. |
Hour Of Day |
|
Hour of the day (derived from start time) |
Id |
|
Unique identifier for the call. |
Keypad Entries |
|
Keypad entries during the call |
Keywords |
Keywords |
The keywords the visitor searched for, if available for calls placed to Website (Session) trackers. Keywords only provided from paid ad sources. |
Keywords Spotted |
|
Keywords spotted during the call |
Landing Page Url |
|
The URL the caller first landed on, available for calls placed to Website (Session) trackers. |
Last Requested Url |
|
The URL of the active page at the time the call was placed, available for calls placed to Website (Session) trackers |
Lead Status |
|
The current lead status of this caller (as of this call). One of good_lead, not_a_lead, previously_marked_good_lead, or null. |
Medium |
|
The medium associated with the call. Most commonly “PPC”, “direct”, or “Organic”. |
Milestones |
|
Milestone details |
Milestones First Touch |
|
|
Milestones Last Touch |
|
|
Milestones Lead Created |
|
|
Milestones Qualified |
|
|
Msclkid |
|
Msclkid parameter |
Note |
|
Any text notes to associate with this call. |
Prior Calls |
|
The number of times this company received a call from this customer prior to this call. If this is the first call from the customer, prior_calls will be 0. |
Recording |
Recording URL |
A URL pointing to the calls/recording api endpoint. |
Recording Duration |
|
The length in seconds of the recording, if available. |
Recording Player |
|
The URL for a stand-alone recording player for this call, if available. |
Referrer Domain |
|
Referrer domain |
Referring Url |
|
The URL that referred the caller to your website, available for calls placed to Website (Session) trackers. |
Source |
|
The marketing source that led to the phone call. |
Source Name |
|
The name of the tracking number within CallRail. |
Speaker Percent Agent |
|
Percentage of speech by agent |
Speaker Percent Customer |
|
Percentage of speech by customer |
Start Time |
Call Time |
The date and time the call started in the current timezone (ISO 8601 format) with an offset. |
Tags |
|
Any tags which have been applied to this call. |
Timeline Url |
|
URL of the call timeline |
Total Calls |
|
The total number of calls received from a customer phone number. |
Tracker Id |
|
If provided, only return calls to this specific tracking number. |
Tracking Phone Number |
Tracking Number |
The business’ tracking phone number for this call (in E.164 format). |
Utm Campaign |
|
UTM campaign parameter |
Utm Content |
|
UTM content parameter |
Utm Medium |
|
UTM medium parameter |
Utm Source |
|
UTM source parameter |
Utm Term |
|
UTM term parameter |
Utma |
|
UTMA parameter |
Utmb |
|
UTMB parameter |
Utmc |
|
UTMC parameter |
Utmv |
|
UTMV parameter |
Utmz |
|
UTMZ parameter |
Value |
|
A number representing the value of this call. |
Voicemail |
|
Whether the call ended with a voicemail (true) or not (false). |
Waveforms |
|
Only present if the call was recorded. Contains the URLs of two images representing the volume of the call over time. |
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