When a user grants NinjaCat access to their provider, such as Google Ads, Facebook, etc, they are typically granting us access to a long list of accounts within that overarching network. The provider connections can become invalid for several reasons that are outside of NinjaCat's control. This article outlines the function of the feature that alerts you to invalid connections.
Section Links
Access Lost Connections Alerts
Access Lost Connections Alerts
1. Go to the Setup Settings
2. Click on "Agency Settings" in the Settings sub-navigation
3. Click on the "Alerts" tab under Agency Settings
4. Click the toggle labeled "Enable Email Alerts"
5. Enter the email recipient list into the resulting box
6. Click on the "Save Settings" button in the bottom right
Alert Functions
An email notification is sent to the identified list of recipients when NinjaCat detects one of the following connection issues:
- If there is an invalid connection for an entire Network, the Network name along with the Error message "Network Connection Lost; Revoke Token and Reconnect at Network Level" will be listed in the attached CSV
- If there is an invalid connection for an individual account that is part of a valid Network connection, the Account Name, Network details, and the Error message "Account Connection Lost" will be listed in the attached CSV
- Alert - A daily email to a specified recipient list every day the broken connection persists.
- Email - The email contains an attached CSV (Comma Separated Value) file containing the list of the invalid connections that require attention from your team for NinjaCat to regain access to your data.
- Support Scope - At this time, only Google Ads and Facebook Ads are supported. Users will not receive notification of connection issues for any other providers.
- Root Causes - Connections to data providers can be broken due to a few reasons:
- For Networks -
- The credentials used to access a data provider manager account may have been changed or updated
- An access token for a data provider manager account may have expired or been otherwise invalidated
- For Individual Accounts -
- The permissions or access for a single property or client account may have changed or moved from the expected manager account.
- For Networks -
- Solutions
- For Networks -
- Check within the provider (Google Ads, Facebook Ads, etc) to ensure that the set of credentials you wish to connect with has the appropriate permissions to share.
- Admin level or Manage level permission is typically required to share your data with NinjaCat
- In NinjaCat, select the invalid network. Under More Actions, select Revoke Token. Once confirmed, select Create Token under More Actions. If successfully repaired and that set of credentials still has permissions to any accounts that were previously connected with them, then the account-level connections will be repaired as well.
- For Accounts -
- Check within the provider (Google Ads, Facebook Ads, etc) to ensure that the used credentials at the network level still have permission to that specific account. If not, this needs to be adjusted within the provider.
- Once adjusted, that account should become available to be selected within the Account Dropdown for that Advertiser Network in NinjaCat (within the Account Command Center)
- If you don't see the account available in the dropdown within an hour, you may need to go to the network level to revoke and recreate the token. Be sure that you're using the same set of credentials or credentials that have access to the same account list to make sure your account-level connections remain intact within NinjaCat.
- For Networks -
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