A major Internet storage service (Amazon S3) came offline at 12:40 PM EST. All of our PDF reports and logos are affected and cannot be uploaded or downloaded. While reports may still be run and sent, they will not be saved and they will not include any logos until this issue is resolved by Amazon.
Amazon Web Services is experiencing issues on us-east-1 with high error rates. Many internet services have been affected by this outage: Amazon’s Twitch, Atlassian’s Bitbucket, Buffer, Business Insider, Chef, Citrix, Codecademy, Coursera, Cracked, Docker, Expedia, Expensify, FiftyThree, Giphy, Greenhouse, Heroku, Home Chef, iFixit, IFTTT, Imgur, isitdownrightnow.com, Lonely Planet, Mailchimp, Medium, Microsoft’s HockeyApp, News Corp, NinjaCat, Pantheon, Quora, Razer, Signal, Slack, Sprout Social, Travis CI, Trello, Twilio, Unbounce, the U.S. Securities and Exchange Commission (SEC), and Zendesk, among other services.
12:52 EST - Update from Amazon:
We are investigating increased error rates in the US-EAST-1 Region.
13:16 EST - Update from Amazon:
We've identified the issue as high error rates with S3 in US-EAST-1, which is also impacting applications and services dependent on S3. We are actively working on correcting the issue.
14:35 EST - Update from Amazon:
The dashboard has recovered. You will see status updates for individual services at: https://status.aws.amazon.com/
- Agency logos missing from client dashboards
- Running, Viewing, Saving and adding notes in PDF reports.
- Downloading client reports or viewing historical PDF reports.
- Many services, including client-facing dashboards, are very, very slow to load.
- Call-tracking services that use AWS S3 servers, such as saving and downloading call recordings. (However, NinjaTrack calls are still being received and routed correctly).
For S3, we believe we understand root cause and are working hard at repairing. Future updates across all services will be on dashboard.
15:50 EST - Update from NinjaCat: